1. Send
Describe problem, screenshots, and user ID together; shorter text reads faster.
60bd Support tickets progress in 4 steps
If you submit a ticket, tracking is easy
2. Verify
The team first reviews the issue, then routes it to the correct department; if urgent, the ticket goes up
3. Work
Check the Help Desk log, cross-check account and device information
4. Solution
If a solution is found, a message arrives, and if needed, the next steps are also provided
60bd Contact Priority Levels
Work is divided into 3 levels, so congestion is reduced
High Priority
Login blocked, cannot access account, or session ending; address these first
Medium Priority
Data updates, preference changes, or device sync issues go to the general line
Normal Priority
New user questions, policy understanding, and directions from 60bd Help are looked at over time
Where to submit tickets
There are 3 places, and each is for a separate task
Help Center
FAQ, step-by-step instructions, and small issues go here
View Help CenterContact Page
Sending a brief problem helps the team read quickly; Dhaka users often start here
View Contact InformationApp Help
If the screen does not open on Android, submit app-related tickets here; also include notes about bKash, Nagad, Rocket
60bd App Page60bd Contact Information at a glance
Providing this information in the ticket speeds
Account ID
Enter the registered email or phone number; wrong ID will delay lookup
Time of Issue
Describe when the issue occurred; even a two-minute difference helps
Local Payment Note
Also include what happened with bKash, Nagad, or Rocket; this helps reconcile the transactions
Three common questions about tickets
What to write on the
Problem, device, and since when; write these three items to start
How long does it
Small tickets are usually read quickly; complex issues take longer
What if there are multiple issues?
Put only one issue per ticket; this keeps tracking clear